Frequently Asked Questions

  • What are the Library's hours?

  • How do I get a library card?

  • How do I check my account or hold/renew items?

  • How do I find or change my password/PIN?

  • How do I get help with eBooks or databases at this library?

  • How do I search the catalogue for items at the Library?

  • What kinds of things can I borrow from the library?

  • How do I get books from a different library?

  • How do I recommend something for the Library’s collection?

  • How long does it take for on-order titles to arrive?

  • Does the Library take donated books/items?

  • Where are the Library’s book drops?

  • How long can I park at the Library (City Centre Branch)?

  • How do I borrow a book club set?

  • How do I print/fax/scan my document?