We're Open!

The City Centre and Poirier branches have re-opened to the public.

New procedures have been implemented to ensure the safety of our customers and staff. We welcome you back with a selection of modified services, with plans to gradually expand services.

Check out our COVID-19 Updates and Info page to see how the Library is helping.

What to expect during your visit


*Click on the video title for full screen options.
 

Our Hours

Find our latest branch hours on the Hours & Locations page.

Protective Safety Measures

We will be following the recommended guidelines from the BC Health Authority. 

Upon your arrival, you will be greeted by a staff member at the entrance. Please follow their directions and navigational signage posted throughout the Library.

Library Visit Basics:

  • Visits are limited to 2 hour max
  • Occupancy limits
  • Separate entrance and exit doors; please pay attention to in-branch navigational and physical distancing signage 
  • No food or drink

Hygiene 

  • Staff have been trained in proper hand hygiene and will be wearing masks or face shields
  • Library surfaces will be sanitized on a regular basis
  • We encourage customers to have good hand hygiene. Hand sanitizer stations are available in-branch, washrooms are open to promote hand washing. Instructions for proper hand washing is available on washroom mirrors.

Services Available

Collections, Holds and Returns

  • Select collections and book displays for browsing
    - Please ask Help Desk staff for any missing collections you need
    - Leave unwanted materials on carts - do not re-shelve
  • Holds pickup in-branch and by curbside pickup
  • Return box located near the entrance just outside the branch; all returned items are quarantined for 72 hours
  • We are now accepting interlibrary loan requests. For more information, visit our Interlibrary Loans page.

Self-Serve Services

  • Self-checkout machines for borrowing
  • Payment system at self-checkout machines; debit or credit only
  • Printing, photocopying, faxing and scanning services

Computer, Internet and DVD Player Services

  • Unlimited Wi-Fi use; standing tables available for customers bringing in their own laptop or device
  • Library computer use:
    - 1 hour time limit per person, per day with option to extend for 1 additional hour
    - Reservation required - same day or next day reservations
    - Book in-person, by phone 604-554-7323 or online
    - Keyboard covers wiped down after each use
  • DVD players: available for loan at Poirier for in-branch use. Headphones not included; earbuds available for purchase for $2.00.

Rooms Available

  • Silent Reading Lounge at the Poirier branch
    - Please use hand sanitizer before and after handling newspapers or using the Press Display Reader.
    - Occupancy limit: 6 people.
  • Local History Room / Digitization Station: digitizing and imaging
    - Occupancy limit: 1 person or 2 people if in the same family group.

In-Branch Help

  • Limited in-person help available
  • Help sheets for databases and services available 

Seating

  • Limited seating available
  • At City Centre branch: along the windows adjacent to Pinetree Way, in the Children's area and in the Teens area
  • At Poirier branch: in the study area behind World Languages

Temporarily Unavailable

  • Innovation Hub: 3D printing and virtual reality
  • Select browsing collections including music CDs, CD books and magazines
    - For music CDs place a request at the Help Desk
    - For magazines and CD books place a hold through our catalogue 
  • Meeting rooms, group study rooms and silent study rooms