Privacy Policy

Personal Information & Privacy

The Library takes every reasonable precaution to protect the personal information of its members and employees. The Library Act authorizes the Library to collect only the personal information required to provide service to its members. The Library will not collect, use or disclose personal information, unless individuals have provided consent in accordance with the Library’s privacy policy or where required or permitted by law. As a public body, the Library abides by the guidelines outlined in the Provincial Freedom of Information and Protection of Privacy Act (FOIPPA).

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What We Collect

Personal information collected primarily includes:

Name, birth date, home address, email, and phone number.

We may ask you for additional information for:

Holds, suggestions for purchase, contest submissions, complaints, accessibility services, etc. This information is used only for the purpose for which it was collected.
Our Privacy Policy & Online Resources

The Library subscribes to a variety of databases and online resources provided by third-party websites (such as Libby, Hoopla, and Pressreader), which may ask you to provide your library barcode and PIN or your email address. These websites have their own privacy policies and may host your personal information on a server outside Canada.

We recommend that you review the privacy policy of any third-party website you visit before agreeing to their services. Coquitlam Public Library bears no responsibility for the privacy policies and practices of third-party websites.
Personal Information Bank

The Personal Information Bank (PIB) is a directory of ways the Library collects, uses, and shares personal information. Information is only used for the purpose in which it was collected.

View PIB Directory »

Privacy Feedback or Complaints

Privacy feedback and complaints are accepted via mail or email. All concerns or disputes about the use, disclosure, and protection of personal information or other privacy issues will be referred to the Library Privacy Officer.

Provide relevant details of the feedback or complaint including the date and the names of any employees or volunteers involved. Please attach copies of any documents, if applicable.

Privacy Officer
Coquitlam Public Library
575 Poirier Street
Coquitlam, BC V3J 6A9

Contact Privacy Officer »

Privacy Policy

Personal Information & Privacy

What We Collect

Personal information collected primarily includes:

We may ask you for additional information for:

Our Privacy Policy & Online Resources

Personal Information Bank

Privacy Feedback or Complaints

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