Virtual Help Sessions are a Click Away

by Joyce Quach | Oct 18, 2020

My name is Vanessa and I’m the Information Services Librarian in the Customer Experiences Department. In addition to providing Customer Experiences staff with the training and support that they need to assist customers, I also provide library customers with the instructional and research help that they need through the Library’s one-on-one help sessions service.

Beginning during the pandemic, I and others on the Help Sessions Team began offering this service virtually through Zoom. Virtual Help Sessions allow you to see what the instructor is demonstrating on their screen as they provide you with an introduction to one of our online resources or with troubleshooting tips; being able to see your screen means we can also provide you with faster and more accurate help.

To sign up for a Virtual Help Session go the Ask the Library page and scroll down to the Book a Help Session section. Fill out the form and provide as much detail about your question as possible, select “by video conference (Zoom)” under Preferred Method, and then indicate your preferred days and times for the session. Then click on ‘Submit’. Simple! Allow 2 business days for someone from our team to contact you to confirm a date and time and then, send you a Zoom link to participate.

For more information about our Virtual Help Sessions or our other information services, you can contact the Library at