Meet Charlie, Customer Experiences Lead


Hi! My name is Charlie and this past month, I’ve had the privilege of joining the Customer Experiences department at Coquitlam Public Library. The staff here have been incredibly welcoming and I’m learning a lot about all the functions of the Library.

Prior to this position, I worked in academic libraries across the mainland. These roles included working in areas such as: cataloguing, archives and institutional repositories. I enjoyed interacting with the staff, students and faculty and I will definitely miss the busy world of academia. However, I’m ready for all the new experiences that are sure to come from working in a public library. One of the reasons I wanted to join Coquitlam Public Library was to reach out and be more actively involved in communities - to get to know the people and be part of the services that shape the lives of patrons from all walks of life.

I’m happy to answer any questions you may have about the Library, or simply talk about what’s new this week. I’m still learning about all the amazing services that we provide but so far, my favourite one would have to be the digitization station. I may be biased because I’ve worked in an archives before but I think it’s pretty cool that you can bring old VHS, camcorders and other older technologies to the library and digitize them for your own records.

I look forward to the coming weeks as I continue to learn about the Library and its role in our community!

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